Manage IT Services – Sasaran Technologies

Managed IT Services

Keep your IT infrastructure stable and scalable with Sasaran

Our Custom IT Solutions - Designed Just For You

Sasaran is a managed IT services provider that provides comprehensive IT infrastructure and software management under the Service Level Agreement (SLA). We offer a wide range of services to support companies with complex, ever-evolving IT systems. Our services include daily monitoring, management, long-term optimization, and evolution. Through our expertise, we can manage all of your IT components, allowing you to focus on what matters most.

Platform Support

Infrastructure Support

Emergency Support

Platform Support

Infrastructure Support

Emergency Support

How We Make Our Cooperation Comfortable and Risk-Free

Flexible cooperation models

Sasaran is a comprehensive MSP provider that can handle all of your IT operations. We also offer a co-managed partne rship where responsibilities can be shared between your existing IT department or other IT services vendors.

Smooth communication

We can tailor our communication to your own personal needs, determining the most suitable tools, details and timing. For teams whose native language is not English, we are able to provide a contact person who speaks the language.

SLA-based service delivery

We provide service clarity and build trust by creating an SLA that outlines the services that will be delivered, the terms, and the KPIs.

Knowledge
transfer

To ensure a productive co-managed partnership, we are able to provide knowledge transfer to your architects, developers, testers, DevOps engineers, IT support staff, database administrators and security administrators.

24/7 availability and fast responsiveness

We are available 24/7 and our quick response time is unparalleled. Urgent repairs can be resolved within 8 hours, while new features can be provided in 1-2 weeks.

Guaranteed quality and data security

With Sasaran's emphasis on quality and our ISO 27001-certified information security management, we guarantee the highest level of data security and maximum value from our managed IT services. Your data is always secure with us.

Tailor-made Managed Services to match your needs

What we offer

All you get

Description

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We’ll assign you a single point of contact to work with you.

Multi-talented Experts

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Our knowledgeable professionals include architects, developers, support engineers, UX designers and content managers- pick the right ones for your needs.

Assessment

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Our experts will identify the source of your implementation difficulties and create a plan to fix them.

24/7 Support & Monitoring

✔

Have peace of mind knowing we’re providing 24/7 Server Monitoring and Emergency Support.

Contracts & Structures

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We’ll create an SLA agreement to guarantee resolution and response time in case of an incident.

Service Usage Dashboard

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Access our custom dashboard to monitor managed cloud support services SLA.

Ticketing Support System

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Track and manage issues through a ticketing system and release them through a secure channel.

Flexible Hosting & Configuration

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Choose the right services for your workloads and start right away.

Well-founded Expertise

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Our professionals will assist you in creating the perfect environment that is tailored to your needs and objectives.

Hassle-free takeovers of applications and platforms in the quickest possible time
Portal-based access to comprehensive, real-time status reports and documentation
Focussed efforts to resolve critical incidents beyond SLAs
Enhance RoI on Managed Services with legacy modernization, cloud enablement, intelligent automation and enhanced cybersecurity

Case Studies

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Global Customers

What is DevOps, and how does it benefit?

DevOps is a collaborative approach integrating software development (Dev) and IT operations (Ops) to streamline and automate the entire application lifecycle. It benefits software development processes by improving efficiency, reducing time-to-market, enhancing product quality, and fostering a culture of continuous improvement.

What are microservices?

Microservices are a software architecture pattern where applications are built as a collection of small, independent, and loosely coupled services. They differ from traditional monolithic architectures by offering greater flexibility, scalability, and resilience and enabling faster development and deployment cycles.

What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that uses software robots to automate repetitive, rule-based tasks, freeing up human resources for higher-value activities. It benefits businesses by improving efficiency, reducing errors, lowering operational costs, and enhancing customer experiences.

What is legacy app modernization?

Legacy app modernization is updating and transforming outdated software applications to meet current business needs, leverage modern technologies, and improve performance. Businesses must stay competitive, reduce maintenance costs, enhance security, and support evolving customer demands.

What is IoT app development, and how does it work?

IoT app development involves creating software applications that enable communication, data exchange, and control between Internet of Things (IoT) devices and systems. It impacts businesses across industries by facilitating real-time monitoring, automation, and data-driven decision-making, leading to increased efficiency, cost savings, and new business opportunities.

What are managed services, and how can they help?

Managed services involve outsourcing IT systems and infrastructure management, maintenance, and support to a specialized third-party provider. They help businesses optimize their IT operations by reducing costs, improving performance, enhancing security, and allowing internal teams to focus on core business functions.

What is ServiceNow, and how does it streamline?

ServiceNow is a cloud-based platform that automates and streamlines IT service management (ITSM) processes, such as incident, problem, and change management. It helps organizations improve efficiency, reduce costs, and enhance the user experience by providing a centralized system for managing IT services and resources.

What are AWS Services, and how can they use?

AWS Services is a comprehensive suite of cloud computing products and solutions offered by Amazon Web Services (AWS), including computing power, storage, databases, analytics, and machine learning. They support businesses’ cloud computing needs by providing scalable, cost-effective, and secure infrastructure.

Managed IT Services

Our Custom IT Solutions - Designed Just For You

Our end-to-end support and maintenance services include: