Managed IT Services
Case Study 1

Company Background

Sasaran Technologies helps with a tool distribution family business facing IT management challenges. The company, equipped with 40 PCs and 4 servers, relied on an in-house systems administrator. Concerns arose regarding backup coverage during the administrator’s absence. Additionally, the lack of strategic planning impacted capital investment returns, while employee productivity loss of a day per month due to technology usage issues posed financial setbacks.

Industry

Manufacturer of pharmaceutical devices

Technology Adopted

MINITAB

Challenges Faced

The family business grappled with issues including inadequate IT backup during the systems administrator’s absence, a lack of strategic planning for IT resources, and significant productivity loss due to technology usage challenges.

Our Approach

Sasaran Technologies devised a comprehensive approach to address these challenges:
  1. Backup and Support: We provided managed IT services, offering backup coverage during the in-house administrator’s absence and ensuring continuous system operations.
  2. Strategic Planning: Our team engaged in mid to long-term planning, optimizing capital investment by aligning IT resources with business goals and growth.
  3. Employee Training: We conducted comprehensive technology training sessions, enhancing employee proficiency and reducing productivity loss due to usage issues.

Benefits

  1. Uninterrupted Operations: Managed IT services ensuring seamless operations even during the in-house administrator’s absence, mitigating disruptions, and maintaining business continuity.
  2. Optimized Investment: Strategic planning boosted the return on capital investment by aligning IT resources with business objectives, promoting sustainable growth.
  3. Enhanced Productivity: Comprehensive technology training slashed employee productivity loss, saving approximately $11,000 per month in salaries alone.
  4. Peace of Mind: With backup coverage and strategic planning, the company gained peace of mind knowing its IT infrastructure was efficiently managed and aligned with its goals.